Memorial Hermann Health System, its hospitals, and its affiliated entities (collectively “Memorial Hermann”), comply with applicable Federal civil rights laws and do not discriminate on the basis of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
Memorial Hermann does not exclude people or treat them differently because of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression.
If you need these services, contact Ellie Onda, Manager, Policies, Procedures Guidelines and Forms, or directly contact the Memorial Hermann facility at which you will be treated.
If you believe that Memorial Hermann has failed to provide these services or discriminated in another way on the basis of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression, you can file a grievance with: Ellie Onda, Manager, Policies, Procedures Guidelines and Forms, 929 Gessner, Suite 2576, Houston, Texas 77024, (713) 242-2435, crcoordinator@memorialhermann.org.
You can file a grievance in person or by mail, fax, or email.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1 (800) 368-1019, 1 (800) 537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html