Memorial Hermann Southeast Hospital was recently recognized with the ‘Excellence through Insight’ award for overall physician satisfaction by HealthStream, Inc.
Memorial Hermann Southeast was awarded this honor for its commitment to excellence in medical staff satisfaction with a physician satisfaction score in the 98th percentile for 2013.
“Memorial Hermann Southeast is distinguished by its high caliber, talented physicians and medical staff, its comprehensive and innovative healthcare services, and its long history of responding to the needs of our community,” said Memorial Hermann Southeast Chief Executive Officer Erin S. Asprec.
To qualify for an award, a hospital must have been a medical staff satisfaction client of HealthStream in 2013, scored at least in the 75th percentile or higher, and conducted a minimum of 50 physician surveys. Memorial Hermann Southeast was chosen for receiving the highest ratings in medical staff satisfaction from among HealthStream’s clients, as well as for exceeding industry standards.
“We applaud Memorial Hermann Southeast Hospital’s high-level commitment to excellence in healthcare, and are pleased to recognize their achievement through our presentation of an Excellence through Insight award,” said HealthStream CEO Robert A. Frist, Jr.
HealthStream is an organization dedicated to improving patient outcomes through the development of healthcare organizations’ greatest asset: their people. Its suite of software-as-a-service solutions are used by healthcare employees in the U.S. for training and learning management, talent management, performance assessment, credentialing, and managing simulation-based training programs. More than half of the nation’s hospitals—representing approximately 3.85 million healthcare professionals—have chosen HealthStream’s platform of products and solutions.
“With a true belief in our mission and values, 125 physicians and 61 employees have worked at Memorial Hermann Southeast for at least 20 years; more than 320 employees have worked here for at least five,”said Director of Physician Resources Rebecca Lilley. “That is a solid testament to our conviction that if we take good care of employees and physicians, they are better equipped, involved, and willing to take that extra step to elevate patient care.”
Memorial Hermann Southeast has been recognized by The Joint Commission as a top performer on Key Quality Metrics in 2013, ranked by CareChex as one of the top 10 hospitals for orthopedic care in 2014, and presented the Texas Health Care Quality Improvement Gold Award for excellent, high quality care among patients with acute myocardial infarction, heart failure, pneumonia, and surgical care.