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Visitor information

Amenities and Services for Patients and Families

Helpful Information

At Children's Memorial Hermann Hospital, we'll make it easy for you to stay connected -- to us and to friends and family who may be receiving care. We work hard to fit our services around your needs.

Parking

Memorial Hermann Medical Plaza

6400 Fannin
Self-parking fee: Maximum $13/day; There is a $7 evening rate from 5 p.m. to 8 a.m. and a $7 daily rate Saturday and Sunday until 8 a.m. Monday.
Valet parking fee: $15
Location: Access from Main or Fannin. The Memorial Hermann Medical Plaza is connected to Memorial Hermann-TMC by an enclosed, air-conditioned skybridge.

UT Professional Building Garage Parking fee: $10/day

Location: Between Main and Fannin Streets
Valet available.

Texas Medical Center Garage #4

Parking Fee: Maximum $16/day
Location: Access from either North MacGregor or Ross Sterling
Multi-day discount pass available in hospital gift shop

Hospital Valet 

Fannin St. with access to Main Fannin entrance of Hospital
M-F: 5:30 a.m.-9:30 p.m.,
Sat.-Sun.: 8 a.m.-9:30 p.m.
Flat rate of $15.00 per day

For Patients

Admissions and Care

Most of our patients require multidisciplinary medical care for acute or chronic medical or surgical conditions. Patients are admitted by private general pediatricians, The University of Texas Pediatric Group and pediatricians who specialize in cardiology, neurology, infectious diseases, endocrinology, hematology and psychiatry.

Many referrals are made from area hospitals for children who require more intense treatment or advanced diagnostic care. While our primary surgical specialties are general, neurology, plastic and otolaryngology, we are equipped to care for children with any medical or surgical problem.

Business Services: (713) 448-5502 or (800) 526-2121

Concierge Services: (713) 704-1007 - The Concierge at Memorial Hermann-Texas Medical Center can offer suggestions on getting around the hospital and city, as well as recommend local hotels, restaurants and other information.

Language Assistance: Interpreter service available upon request.

Medical Records/Release of Information: 1st floor, Robertson Pavilion
(713) 704-3600
8:30 a.m. - 4 p.m.

Patient Relations: (713) 704-4540

For Visitors

Children's Library: 10th floor, Hermann Pavilion

Gift Shop: 1st floor, Hermann Pavilion
M - F: 7am - 9pm
Sat - Sun: 9am - 9pm

Meditation/Chapel/Prayer Rooms

Dunn Chapel: Atrium, Hermann Pavilion (ground floor)

Sterling Prayer & Meditation Room: 1st floor, Robertson Pavilion

Muslim Prayer Room: 6th floor, Cullen Pavilion

Chaplain Services: (713) 704-4160

Preventing the Spread of Infection

Please help us provide a safe environment for everyone who comes to our hospital by following these guidelines:
Always wash hands before entering and as exiting a child's room. Hands are the primary way infections are passed from one person to another. For convenience, alcohol hand sanitizers are located next to the entrance of each room.
If you or your other children are sick, please to not visit the hospital. Many childhood infections are contagious and infections can be passed from one person to another just by visiting.

To prevent the spread of infection, please do not visit other patient's rooms.

If you or your child has been around anyone with chickenpox within the past three weeks and your or they have not had chickenpox, please do not visit.

Smoking Policy: Outside Robertson Pavilion

Staying in Touch: Our nurses are available to speak with you regarding an update on your child. Outside the hospital call (713) 704-2170 to speak with your child's nurse. For protection, you will be assigned a security code during the admission process to use when calling. Only family and friends with the security code will be provided information on the patient.

Waiting Rooms

Main Waiting Areas - 7th , 8th, 9th and 10th floors, Hermann Pavilion, 11am - 1pm; 5 - 8:30pm
PICU - 9th floor, Hermann Pavilion
NICU - 7th floor, Hermann Pavilion

Food

Au Bon Pain
2nd floor, Memorial Hermann Medical Plaza
M-F: 6am - 6pm

Café Hermann
1st floor, Robertson Pavilion, 6am - 2am

Café Hermann Bakery
M-F: 7am - 5pm

Freshens Smoothie Company
M-F: 10:30am - 7pm

Starbucks
2nd floor, Hermann Pavilion
M-F: 6:30am - 5pm

Café Hermann Bakery
M-F: 7am - 5pm

1st floor, Memorial Hermann Medical Plaza
M-F: 5:30am - 10pm
Sat & Sun: 6:30am - 6pm

Vending Machines1st floor, Robertson Pavilion
Available 24 hours 

Volunteer Services

Volunteer Services: (713) 704-4141