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Visitor information

Amenities and Services for Patients and Families

Helpful Information

At Children's Memorial Hermann Hospital, we'll make it easy for you to stay connected -- to us and to friends and family who may be receiving care. We work hard to fit our services around your needs.


Memorial Hermann Medical Plaza:

Location: 6400 Fannin
Self-parking fee: Maximum $13/day. There is a $7 evening rate from 5 p.m. to 8 a.m. and a $7 daily rate Saturday and Sunday until 8 a.m. Monday.
Valet parking fee: $15

Location: Access from Main or Fannin. The Memorial Hermann Medical Plaza is connected to Memorial Hermann-Texas Medical Center by an enclosed, air-conditioned skybridge.

UT Professional Building Garage:

Location: 6414 Fannin
Self-parking fee: Maximum $10/day
Valet available.

Texas Medical Center Garage 4:

Self-parking fee: Maximum $12/day
Location: Access from either Cambridge or Ross Sterling
Multi-day discount pass available in hospital gift shop

Hospital Valet:

On the corner of Fannin and Cambridge with access to the main entrance of hospital
M-F: 5:30 a.m.-9:30 p.m.
Sat.-Sun.: 8 a.m.-9:30 p.m.
Flat rate of $15.00 per day

For Patients

Admissions and Care

Most of our patients require multidisciplinary medical care for acute or chronic medical or surgical conditions. Many referrals are made from area hospitals for children who require more intense treatment or advanced diagnostic care. While our primary surgical specialties are general, neurology, plastic and otolaryngology, we are equipped to care for children with any medical or surgical problem.

Children's Memorial Hermann Hospital provides patients access to the most integrated and comprehensive network of physicians in the region. The multidisciplinary team of affiliated specialists and subspecialists provides exceptional care in areas including orthopedic, Fetal Surgery, Cardiology, urology, among others.

Business Services: (713) 448-5502 or (800) 526-2121

Concierge Services: (713) 704-1007 - The Concierge at Memorial Hermann-Texas Medical Center can offer suggestions on getting around the hospital and city, as well as recommend local hotels, restaurants and other information.

Language Assistance: Interpreter service available upon request.

Medical Records/Release of Information: 1st floor, Robertson Pavilion
(713) 704-3600
8:30 a.m. - 4 p.m.

Patient Relations: (713) 704-4540

For Visitors

Children's Library: 10th floor, Hermann Pavilion

Lori’s Gift Shop: 1st floor, Hermann Pavilion
M - F: 9 a.m. – 7 p.m.
Sat - Sun: 10 a.m. – 6 p.m.

Meditation/Chapel/Prayer Rooms

Mirtha G. Dunn Chapel: Hermann Pavilion (ground floor)

Sterling Prayer & Meditation Room: 1st floor, Robertson Pavilion

Muslim Prayer Room: Inside Mirtha G. Dunn Chapel

Chaplain Services: (713) 704-4160

Preventing the Spread of Infection

Please help us provide a safe environment for everyone who comes to our hospital by following these guidelines:

Always wash hands before entering and as exiting a child's room. Hands are the primary way infections are passed from one person to another. For convenience, alcohol hand sanitizers are located next to the entrance of each room.

If you or your other children are sick, please do not visit the hospital. Many childhood infections are contagious and infections can be passed from one person to another just by visiting.

To prevent the spread of infection, please do not visit other patient's rooms.

If you or your child have been around anyone with chickenpox and have not had the virus before, please do not visit.

Staying in Touch: Our nurses are available to speak with you regarding an update on your child. Outside the hospital call (713) 704-2170 to speak with your child's nurse. For protection, you will be assigned a security code during the admission process to use when calling. Only family and friends with the security code will be provided information on the patient.

Waiting Rooms

Main Waiting Areas - 7th, 8th, 9th and 10th floors, Hermann Pavilion
PICU - 9th floor, Hermann Pavilion
NICU - 7th floor, Hermann Pavilion


Au Bon Pain
2nd floor, Memorial Hermann Medical Plaza
M-Th: 5 a.m. - 6 p.m.
F: 6 a.m. - 5 p.m.

Café Hermann
1st floor, Robertson Pavilion, 6am - 1am

Bistro Sixty411
2nd floor, Cullen Pavilion (near escalators)
M-F: 6:30 a.m.- 3:00 p.m.

Red’s Cafe
2nd floor, Cullen Pavilion (near Skybridge)
Open 24 hours a day, 7 days a week

1st floor, Memorial Hermann Medical Plaza
M-F: 5:30 a.m. - 7 p.m.
Saturday: 7 a.m. - 3 p.m.

Vending Machines
1st floor, Robertson Pavilion

Available 24 hours, 7 days a week 

Volunteer Services

Volunteer Services: (713) 704-4141