Patients & Families
Release of Information Department is dedicated to processing your requests for patient-protected health information in a timely manner, while maintaining patient confidentiality as our top priority. Our hours of operation are Monday through Friday, 8:00 a.m. to 4:30 p.m.
For your convenience, we have one mailing address for all Memorial Hermann Hospitals and Outpatient Centers. To request your medical record, please complete the authorization form and mail back to:
Authorization Forms [PDF]:
To check status of your request, you must call the facility where the patient was seen. Release of Information Department customer service numbers are listed below.
The fees are set by the Texas Health and Safety Code 241.154 (e) and updated annually to reflect the most recent changes to the consumer price index as published by the Bureau of Labor Statistics.
If you have questions regarding these fees, you may contact the Department of State Health Services, Facility Licensing Group, P.O. BOX 149347, Austin, TX 78714-9347, Telephone 512-834-6648.
There is no fee for viewing your own medical records. An authorization form must be completed and sent to Release of Information Department. Because space is limited, appointments are scheduled for a maximum of 2 hours at a time. Please call the hospital Release of Information Department to make an appointment.
For other changes to the medical record, please download and complete the Amendment Form and follow the instructions below:
Memorial Hermann Privacy Office909 Frostwood, Suite 2:205Houston, Texas 77024