Patients and Visitors

Thank you for choosing Memorial Hermann Memorial City Medical Center for your care. Our nationally recognized medical center combines an advanced hospital complex with an exclusive hotel and retail center, all on a single, integrated campus. Located in what is now the population center of Houston, Memorial Hermann Memorial City is an ideal medical facility not only for our local community, but for individuals traveling for their medical care or for patients with visitors from out of town. We are adjacent to a five-star Westin Hotel for guest accommodations and also have skybridge access to Memorial City Mall for abundant retail shopping and plentiful restaurant dining.

Our goal is to make your visit or stay as safe, pleasant and convenient as possible. Here you’ll find the information for your visit.

• Patient Information
• Visitor Information & Hours
• Directions and Parking
• Dining
• Hospital Gift Shop
• Honeysuckle Boutique
• Hospital Phone Directory

In an effort to address community health, Memorial Hermann Memorial City is a tobacco-free campus. Tobacco use is not permitted inside or on the grounds outside the hospital or the surrounding medical plazas and parking garages.

Memorial Hermann Health System prohibits discrimination in visitation based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Patient Information

For over 50 years, the residents of west Houston have trusted Memorial Hermann Memorial City for exceptional patient care. Memorial Hermann Memorial City has built a reputation for service-line excellence in heart and vascular, neuroscience, orthopedics, sports medicine, cancer, emergency care, robotic-assisted surgery and specialty surgery (including urology; ear, nose and throat; bariatrics; general surgery; and others), rehabilitation and women’s services.

Campus Fact Sheet

Patient Guide

The Patient Guide is a useful tool for patients and their family members or caregivers to reference during and after their stay.

The Patient Guide is also available in each patient room.

Patient Guide

Language Resources

Memorial Hermann is committed to providing free medical interpretation and translation services for patients and visitors who communicate in a language other than English, or those who are visually or hearing impaired. 

Patient Relations

The quality of care you receive is very important to us. The Patient Relations Department is available to assist you with any questions, concerns or grievances you may have during your stay. You can reach the Patient Relations Department by calling 713-242-2020.

Levels of Care at Memorial Hermann Memorial City Medical Center

There are various levels of care in which patients may be treated, depending upon the severity of their condition. Throughout a patient's stay, he or she may receive care in more than one unit as changes in condition occur.

Intensive Care Units (ICUs)

Intensive care units, or ICUs, provide comprehensive and continuous care to our most critical patients. The Surgical ICU (SICU) and Medical ICU (MICU) at Memorial Hermann Memorial City have been awarded with gold-level and silver-level Beacon Awards for Excellence, respectively, by the American Association of Critical-Care Nurses (AACN). These awards exemplify our commitment to excellent performance and patient outcomes.

Memorial Hermann Memorial City also houses the only dedicated neuroscience ICU in west Houston, integrating the entire spectrum of acute to critical care. With 19 beds dedicated to intensive neurosciences care, the unit provides a carefully coordinated continuum of care for critically ill patients from admission to discharge.

The Kate Lindig Neonatal ICU (NICU) at Children’s Memorial Hermann Memorial City is a Level III NICU offering exceptional clinical care for high-risk newborns as early as 23 week’s gestation.

Intermediate Care Unit (IMU)

When a patient's condition becomes more stable, he or she may be transferred to a different level of care, most commonly to an intermediate care unit, or IMU.

Acute Care Units

A patient may be admitted directly to one of our acute care units or may be transferred from one of the ICUs as their condition improves. Your caregiver team can provide additional information and specific guidelines about what to expect in the unit where you or your loved one is receiving care.

After Your Stay

Medical Records or Release of Information

After receiving treatment, you may require copies of your medical records. For more information about how to obtain a copy of your medical record, visit the Release of My Medical Records page.

Business Services

As a patient receiving services Memorial Hermann Memorial City, you are ultimately responsible for the charges associated with your treatment and care. We will send you a summary patient statement following your discharge.

Detailed information about your charges is available by request. If you have a question or wish to request an itemized statement, please contact Patient Business Services/Customer Service by calling (713) 338-5502, or sending an email to patient.billing@memorialhermann.org. Or, you may pay your bill online by credit card or check.

Bills from Memorial Hermann cover services provided by Memorial Hermann only. You will receive separate bills from your attending physician and any consulting physicians. As a reminder, certain radiology services, laboratory services, imaging services, anesthesia and operating room procedures will include a bill from the physicians and a facility charge for the actual procedure.

Support Groups and Classes

A wide variety of support groups and health and wellness education classes are available at Memorial City and throughout the Memorial Hermann Health System. Please call (713) 222-CARE for more information or visit our event page.

Visitor Information & Hours

Memorial Hermann believes strongly in including patients’ loved ones in the healing process. When friends, family members, and caregivers work together, patients often experience a higher level of safe, quality care that can lead to a faster recovery process and a shorter hospital stay.

Visitors are designated by the patient and may include, but are not limited to, a spouse, a domestic partner, another family member, or a friend. The patient has the right to withdraw or deny such consent at any time. Memorial Hermann will not restrict, limit, or otherwise deny visitation privileges on the basis of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Visitation Guidelines and Hours

While each unit may have specific visitation guidelines appropriate for its level of care, hospital visitation guidelines are as follows:

• We have 24 hour visitation access on our campus. After 9 p.m., all guests will need to enter through the Emergency Center or the Memorial Hermann Tower lobby and speak to a Security Officer for assistance with visiting a patient.
• For the safety of our patients, no sick visitors are allowed at any time.
• Children under the age of 16 are not permitted in patient care areas, waiting rooms or lobbies without adult supervision.
• Only one adult visitor may spend the night in a general patient room, and children under the age of 18 are not permitted to stay overnight.
• In adult critical care units, visiting is allowed according to patient preference and condition. Please check with the patient's nurse or charge nurse prior to visiting. No more than two visitors may enter at one time.

Information Desks

Patient Information desks are located in the East Tower, West Pavilion and Memorial Hermann Tower lobbies.

West Pavilion Information Desk
Monday through Friday, 5:30 a.m. to 5 p.m.

East Tower Information Desk
Monday through Friday, 5 a.m. to 9 p.m.
Saturday and Sunday 9 a.m. to 9 p.m.

Memorial Hermann Tower Information Desk
Monday through Friday, 9 a.m. to 4 p.m.

You may reach the patient information desks by dialing (713) 242-3840.

There are also Security Desks located in the main lobbies of the hospital and Medical Plazas.

Hotels

Memorial Hermann Memorial City has established discounted medical rates at many area hotels, including the adjacent Westin Memorial City, to assist patients and their families and visitors. To obtain a list of these hotels call (713) 242-2020 or (713) 242-3000.

Directions and Parking 

Directions

From the north, travel I-45 south to I-10 west. Exit Gessner Rd. and turn left at the stoplight. The main entrance to the Medical Center will be on the right.

From the south, travel I-45 north to I-10 west. Exit Gessner Rd. and turn left at the stoplight. The main entrance to the Medical Center will be on the right.

From the east, travel I-10 west. Exit Gessner Rd. and turn left at the stoplight. The main entrance to the Medical Center will be on the right.

From the west, travel I-10 east. Exit Gessner Rd. and turn right at the stoplight. The main entrance to the Medical Center will be on the right.

Airports

Houston is served by two airports: George Bush Intercontinental (North Houston) and William P. Hobby (South Houston). Memorial Hermann Memorial City is equidistant between these two airports. When determining directions from the airport to the hospital, please reference the previous Directions section using "From the north" if arriving at George Bush Intercontinental Airport and "From the south" if arriving at William P. Hobby Airport.

Entrances & Parking

Memorial Hermann Memorial City has three main hospital entrances (East Tower, West Pavilion and Memorial Hermann Tower) and multiple medical plazas. Following is a brief guide to help you find the most accessible parking and entrance for your appointment.

All un-gated parking is free of charge. Handicap parking is available in all parking lots, as well as the garages.

Valet Parking

Valet parking is available at the East Tower entrance (off Gessner Rd.) Monday through Friday, from 7 a.m. to 6 p.m. Valet parking is $10.

Outpatient Services

For outpatient services, including outpatient surgery, parking is available on the west side of the campus along Frostwood Dr. in the gated surface lot directly across from the West Pavilion entrance. A token will be provided for patients to exit the lot at no charge. All others pay $20.

Emergency Center

Emergency Center parking is available on the first floor of Garage 3 accessible from Gessner Rd. between I-10 and Kingsride Ln. A token will be provided for Emergency Center patients to exit the lot at no charge. All others pay $20.

After-Hours

Persons arriving to the hospital after-hours are encouraged to park in the parking lots near Gessner Rd. and the East Tower. Should you desire a security escort to your car, please dial (713) 242-2800.

Dining

There are multiple dining options throughout the facility. Payment options include credit cards and cash.

City Café

The City Café is located on the first floor of the East Tower off the main lobby. The Café offers a variety of meal service options, including hot breakfast, continental breakfast items, entrees, homemade pizza, a salad bar, soups, specialty sandwiches, baked goods, beverages and a variety of prepackaged items for those in a hurry.

City View Bistro

Hot and cold specialty drinks as well as an assortment of gourmet bakery products, sandwiches and more are available at this Starbucks^® kiosk located on the 12th floor of the Memorial Hermann Tower.

City View Bistro is open Monday through Friday, 6:30 to 11 a.m. and 11:30 a.m. to 2 p.m.

Gift Shops

Lori's Gift Shop

Located on the first floor in the curved hallway between the East Tower and West Pavilion lobbies, our gift shop offers merchandise for all ages and occasions. 

The Gift Shop also offers free same-day delivery to patients in the hospital. Phone orders are welcome and available during Gift Shop operating hours.

Hours:

Monday - Friday: 9 a.m. to 3 p.m.

Honeysuckle Boutique

Located on the second floor of the Memorial Hermann Tower, the Honeysuckle Boutique carries gifts for new moms and babies, including personalized onesies, swaddle blankets, baby carriers and more.

Hours: Monday through Friday: 9 a.m. to 3 p.m. Saturday: 10:30 a.m. to 1:30 p.m.

Hospital Phone Directory