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Visitor Information

At Children's Memorial Hermann Hospital, we'll make it easy for you to stay connected – to us and to friends and family who may be receiving care. We work hard to fit our services around your needs. That's why we offer useful online service tools and information, including:

Parking/Valet parking and rates

Memorial Hermann Medical Plaza - The Memorial Hermann Medical Plaza is connected to Memorial Hermann-TMC by an enclosed, air-conditioned skybridge.
6400 Fannin
Self-parking fee: Maximum $13/day
Valet parking fee: $15
Location: Access from Main or Fannin.

UT Professional Building Garage
Parking fee: $10/day
Location: Between Main and Fannin Streets
Valet available.

Texas Medical Center Garage #4
Parking Fee: Maximum $12/day
Location: Access from either North MacGregor or Ross Sterling
Multi-day discount pass available in hospital gift shop 

Hospital Valet Available
Fannin St. with access to Main Fannin entrance of Hospital
M-F: 5:30 a.m.-9:30 p.m.
Sat.-Sun.: 8 a.m.-9:30 p.m.
Flat rate of $15.00 per day.

For Patients

Admissions and Care

Most of our patients require multidisciplinary medical care for acute or chronic medical or surgical conditions. Patients are admitted by private general pediatricians, The University of Texas Pediatric Group and pediatricians who specialize in cardiology, neurology, infectious diseases, endocrinology, hematology and psychiatry.

Many referrals are made from area hospitals for children who require more intense treatment or advanced diagnostic care. While our primary surgical specialties are general, neurology, plastic and otolaryngology, we are equipped to care for children with any medical or surgical problem.

Business Services: (713) 448-5502 or (800) 526-2121

Concierge Services: (713) 704-1007
The Concierge at Memorial Hermann-Texas Medical Center can offer suggestions on getting around the hospital and city, as well as recommend local hotels, restaurants and other information.

Language Assistance
Interpreter service available upon request.

Medical Records/Release of Information: 1st floor, Robertson Pavilion, (713) 704-3600, 8:30 a.m. to 4 p.m.

Patient Relations: (713) 704-4540

For Visitors


Gift Shop: 1st floor, Hermann Pavilion

Meditation/Chapel/Prayer Rooms
  • Dunn Chapel: Atrium, Hermann Pavilion (ground floor)
  • Sterling Prayer & Meditation Room: 1st floor, Robertson Pavilion
  • Muslim Prayer Room: 6th floor, Cullen Pavilion
  • Chaplain Services: (713) 704-4160

Preventing the Spread of Infection
Please help us provide a safe environment for everyone who comes to our hospital by following these guidelines:
Always wash hands before entering and as exiting a child's room. Hands are the primary way infections are passed from one person to another. For convenience, alcohol hand sanitizers are located next to the entrance of each room.

If you or your other children are sick, please to not visit the hospital. Many childhood infections are contagious and infections can be passed from one person to another just by visiting.

To prevent the spread of infection, please do not visit other patient's rooms.    If you or your child has been around anyone with chickenpox within the past three weeks and your or they have not had chickenpox, please do not visit.

Smoking Policy: Outside Robertson Pavilion

Staying in Touch: Our nurses are available to speak with you regarding an update on your child. Outside the hospital call (713) 704-2170 to speak with your child's nurse. For protection, you will be assigned a security code during the admission process to use when calling. Only family and friends with the security code will be provided information on the patient.

Waiting Rooms

Main Waiting Areas - 7th , 8th, 9th and 10th floors, Hermann Pavilion, 11 a.m. - 1 p.m.; 5 - 8:30 p.m.
PICU - 9th floor, Hermann Pavilion
NICU - 7th floor, Hermann Pavilion

Dining

Au Bon Pain
2nd floor, Memorial Hermann Medical Plaza
M-F: 6 a.m. - 6 p.m.

Café Hermann
1st floor, Robertson Pavilion, 6 a.m. - 2 a.m.

Café Hermann Bakery
M-F: 7 a.m. - 5 p.m.

Freshens Smoothie Company
M-F: 10:30 a.m. - 7 p.m.

Starbucks
1st floor, Memorial Hermann Medical Plaza
M-F: 5:30 a.m. - 10 p.m.
Sat & Sun: 6:30 a.m. - 6 p.m.

Vending Machines
1st floor, Robertson Pavilion
Available 24 hours

Volunteering

For volunteer opportunities, call Volunteer Services: (713) 704-4141.